Contact

Email works too

Write to info@nestableplasticpallets.com. Put the footprint and the style in the first line and attach the maker's spec sheet if you have one; that saves a round trip.

This site runs on one address and one form, so a question and a load request land in the same place.

Questions we are good for

• Reading a maker's sheet: which of static, dynamic and racking applies to how you use the pallet.
• Footprint: which size matches a drum, a bulk bag, an auto bin or a receiving country.
• Nest arithmetic: how many empties fit a 53 ft trailer, from the figures the maker prints.
• Documents: what to ask a maker for on resin, colourant, cold performance and fire listing.

What to expect back

A plain answer, with the figure and where it came from. If a style is wrong for the job we say so and say which one is closer. If the sheet does not print a number, we say that too, and we do not fill the gap.

What we need to answer a question well

A question about a sheet is easier to answer with the sheet. If you have a PDF or a link, mention the maker and the model name exactly as printed, because ratings belong to a model and a nearly identical name can be a different pallet. If you are reading a number off a photograph or a quote, say that too.

For a footprint question, tell us what rides on the pallet: drums, bulk bags, bins, cartons. For a nest question, tell us how many pallets come back in a week and how they are loaded onto the truck. For a rating question, tell us whether the pallet goes on a floor, on forks or on a rack.

• Maker and model name, as printed.
• Footprint, in inches or millimetres.
• What the pallet carries and how heavy a full one is.
• Floor, forks, rack or all three.
• How many return empty and how often.

Where your message goes

The form and the email address reach the same desk. A person reads each message and replies in plain language, with the figure and where it came from. Messages are used to answer the question and, if you ask for a load, to prepare a request; the privacy page says how data is handled.

What the desk does with a question

Questions are read by the same people who read load requests, in the order they arrive. A question about a rating gets the maker's sheet and the line that answers it, not a summary from memory. A question about a footprint gets a drawing of what fits where, as far as the maker figures on file allow.

If the honest answer is that a number is not printed, the reply says so and says who could print it. A blank on a sheet is information: it often means the maker has not tested the pallet that way, and the useful move is to ask them.

Typical subjects arrive in a handful of shapes: a buyer weighing two makers, a plant manager whose racks sag, a forwarder asking what a destination accepts, a safety officer with an inspection coming, an engineer sizing returns for a closed loop. Each shape has its own checklist, and the reply follows it. Tell us which shape yours is and the first answer will land closer.

Some questions have no tidy answer, and the reply will say so. Whether a particular pallet survives your particular freezer, or how a rating behaves after years of heavy cycles, depends on facts only a maker or a field trial can supply. In those cases the desk points to the right person to ask and suggests a small trial rather than a guess.

A reply usually has three parts: the line from the maker's sheet that bears on your question, a plain reading of what it does and does not say, and a suggested next step. If we are unsure, the next step is a question back to you. Nothing is promised that a published figure does not support, and nothing is quoted that you did not ask for.

Questions about timing, price and stock are answered by the desk too, but only after the model and the footprint are settled, because a figure quoted before then is a figure that has to be taken back. Expect the first reply to ask for whatever is missing rather than to guess.

Email is slower than the form for load requests but better for long threads, since replies stay together and attachments are easy. Many buyers start with the form, then carry on by email once a person has answered, keeping quotations, drawings and photographs under one subject line, so nobody has to hunt through scattered messages.

Spec sheets, container drawings and photographs of a rack are all welcome as attachments by email. They make the answer shorter and the first reply more likely to be the last.

A note on this page

If the matter is urgent, say so at the start of the message and name the deadline, such as a trailer booked for a particular day or a rack inspection already scheduled. A short clear subject line also helps the right person pick it up quickly. Please avoid sending anything confidential, such as banking particulars, passwords or customer lists; a model name, a footprint and a count are all that is needed, and anything beyond that can be described in general terms.